OH Partners | Terms of Business and Complete Policies

OH-Partners Ltd Policy Introduction

At OH-Partners Ltd, we are committed to developing strong and lasting business relationships with our customers, partners, and stakeholders. Our approach is built on trust, professionalism, and a dedication to delivering high-quality services and products. We believe that ethical business practices and inclusivity are fundamental to sustainable success, and we ensure that these values are reflected in all aspects of our operations.

Our policies are designed to guide our business transactions and interactions, ensuring compliance with industry regulations, promoting fairness, and fostering a positive working environment.

We are committed to:

• Conducting business with integrity and transparency.
• Providing a safe, inclusive, and respectful environment for employees, clients, and partners.
• Upholding ethical standards in all our business dealings.
• Delivering exceptional services while ensuring compliance with relevant laws and best practices.

We invite you to review the policies below for further information on how OH-Partners Ltd operates and engages with customers, employees, and stakeholders. These policies outline our commitments and responsibilities, reinforcing our mission to work effectively with you.

For any questions or clarifications, please do not hesitate to contact us.

OH-Partners Ltd

OH-Partners Ltd, 4th Floor Office, 205 Regent Street, London, England, W1B 4HB.

Registered in England, 16226181

Governing Law

All policies, complaints and dispute resolutions will be governed by the laws of England and Wales. Should any dispute remain unresolved following OH-Partners Ltd.’s final decision, either party may seek arbitration or legal recourse in accordance with English law.

Section 1: Conditions of Sale

Section 2: Course Terms and Conditions

Section 3: Course Terms Non-Disclosure

Section 4: Health and Safety Policy

Section 5: Equality and Anti - Discrimination Policy

Section 6: Data Protection Policy

Section 7: Money back guarantee, Courses

Section 1: Conditions of Sale

Buyer

The Buyer is any party entering into a contract with OH-Partners Limited for the purchase of Goods or provision or Services.

Consumer Rights and Terms of Sale

As a customer, you have certain legal rights, including protections related to faulty or misdescribed goods. For more information on your legal rights in the UK, please contact your local Trading Standards Department or Citizens Advice Bureau. These General Terms and Conditions do not affect your statutory rights.

Equipment and Services OH-Partners warranty

Our products are supplied with a manufacturer warranty as specified on the invoice on parts and labour. For all claims, the carriage to and return to the manufacturer is at the risk and expense of the Buyer. The warranty covers does not include any warranty arising from use outside of the products intended use (including accidental damage).

Pricing

Invoices will be at the prices provided in the latest quotation. OH-Partners reserve the right to amend prices or remove goods from sale at any time. On verbal order (via email), issued goods will be invoiced at the current prices applicable at the time of dispatch.

Payment terms

Unless specified in the quotation, payment in full (including any taxes) is due within 30 (thirty) days from date of invoice and payments are deemed received by us upon receipt of cleared funds into our bank account.

Delays

Where the supply of your product(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Delivery

Delivery charges and timescales vary based on:

• The type of products ordered.
• The delivery address specified in your order.
• Any special delivery restrictions or requirements applicable to certain products.

Please note that some products may be subject to alternative delivery charges, restrictions, or extended timescales.

Risk & Liability

• The risk of loss or damage to products passes to you once they have been delivered to the specified delivery address.
• We are not liable for any delays or failures in delivery caused by circumstances beyond our control.
• We are not liable for any resulting causes (e.g. loss of business) caused by delays.

Delivery Charge Refunds

• In the UK, refunds for delivery charges will be processed only in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations and other applicable laws.
• Similar rights may apply for some international deliveries.

Product Quality and Returns

We are committed to supplying products of satisfactory quality. If you receive a product that does not meet this standard, you may request:

• A repair or replacement, or
• A refund, if repair or replacement is not possible.

Liability and Limitations

We are only responsible for losses that are a natural and foreseeable consequence of our breach of these terms. We will not be liable if our ability to fulfill our obligations is impacted by:

• Actions or omissions by you (or anyone acting on your behalf).
• Events beyond our reasonable control.

To ensure the longevity and safe use of our products, you must follow any instructions, manuals, or guidance provided. We cannot accept liability for any damage resulting from failure to follow such advice.

Changes to Terms

We may update or amend these General Terms and Conditions of Sale from time to time to comply with legal requirements or adapt to business needs. Any changes will be posted on our website without prior notice.

Cancellation

The Buyer may cancel an order before it has been dispatched by notifying us via email at Hello@OH- Partners.co.uk. The cancellation request must include the following details:

• Buyer’s reference number
• Organisation name and address
• Item(s) to be cancelled (Product description/Stock Code)

Cancellation fees will only apply to products subject to a re-stocking fee, as determined by the product supplier. OH-Partners does not charge any additional fees for order cancellations.

Cancellation Rights and Procedures

Under the Consumer Rights Directive (CRD), UK or EU consumers have certain legal cancellation rights, but these do not apply to certain products and services. For example, products made to measure, personalized items, hygiene-sensitive goods, and any items sealed for hygiene reasons where the seal has been broken are excluded from the right to cancel.

Damaged or Incorrectly Supplied Products

Upon receiving your products, you should check them against your order. If any products are damaged or incorrectly supplied, you must note any damage or errors on the delivery documentation. If you're unable to inspect the items upon receipt, you must inform us as soon as possible, either by post, phone, or email. Please notify us within a reasonable time. You must return any damaged or incorrectly supplied products to us promptly after notifying us.

Damage During Return Process

If you return any products to us, we are not responsible for any loss or damage incurred during transit. For your protection, we recommend using a recorded delivery service when returning items. If products are lost or damaged during return shipping, we reserve the right to either charge you for or withhold any refund related to the loss or damage.

Cancellation of Non-Damaged Products

If you wish to cancel products that are not damaged or incorrectly supplied, you must inform us within 14 calendar days from the day after receiving the goods or services, in accordance with the CRD. You must take reasonable care of the products you intend to cancel and return them in their original packaging, or with the appropriate packaging.

Further Information on Your Rights

This is a summary of your rights under the CRD and is not a comprehensive statement of all your rights. Full details of your cancellation rights and other consumer rights under the CRD are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Refunds for Damaged or Incorrect Products

If the products are damaged or incorrectly supplied, we may offer a replacement. Refunds will be issued to the original debit/credit card or by cheque, as applicable, based on the payment method used at the time of purchase. Refunds will be subject to our right to withhold amounts for products that are returned damaged.

Title

The ownership and title to the Goods shall remain with OH-Partners Limited until full payment is received in accordance with our Payment Terms and no other amounts are owed by the Buyer to OH-Partners Limited.

If full payment is not received in line with the agreed terms, OH-Partners Limited reserves the right to reclaim, sell, or otherwise handle and/or dispose of all or any part of the Goods.

To facilitate the repossession of the Goods, OH-Partners Limited, or its authorized agents and employees, may enter any property where the Goods are stored or where we reasonably believe they are kept, without prior notice.

Until full payment has been made, ownership and title of the Goods shall remain with OH-Partners Limited. The Buyer will remain fully liable for any loss or damage to the Goods, regardless of the cause of such damage. The Buyer is responsible for insuring the Goods at their full market value and for storing or marking the Goods in a manner satisfactory to OH-Partners Limited, clearly indicating that title to the Goods remains with OH-Partners Limited.

Although the title to and ownership of the Goods has not passed to the Buyer, the Buyer may sell the Goods or any part of them. However, such sale shall be considered as being made on behalf of OH-Partners Limited, and any proceeds from the sale shall be held by the Buyer for OH-Partners Limited until the full payment of the purchase price is made.

Returns

The Buyer may return unused Goods in the original cartons for a refund by notifying us within 7 days of delivery by email to Hello@OH-Partners.co.uk stating the order details including the Buyer’s reference, organisation name and address and the item(s) and that the Buyer wishes to return the Goods. There is a 25% re-stocking fee for this service. The return carriage is at the Buyer’s risk and the costs of returning and insuring the Goods in transit to OH-Partners Limited shall be borne by the Buyer. OH-Partners Limited will process refund(s) within 14 days of receipt of the product(s), to the specified address.

We will examine the Goods to determine (at our sole discretion) that the Goods are complete with all accessories and documentation and in an unused condition. Where the returned Goods meet these criteria we will make a refund less the fee.

Section 2: Course Terms and Conditions

1. Course Booking and Payment

To secure a place on the course, payment must be made in full at the time of booking unless otherwise specified. Bookings are only confirmed upon receipt of full payment.

2. Cancellation Policy

If a participant wishes to cancel their booking, the following cancellation fees will apply:

50% cancellation fee if the cancellation occurs within 1 month prior to the scheduled course date. OH-Partners will look to reschedule the participant on to a suitable course without additional cost as possible. Cancellations made more than 1 month prior to the course date will incur no cancellation fee.

3. Rescheduling Policy

Courses may be rescheduled by the participant with a rescheduling fee of £150.

In addition to the rescheduling fee, any non-refundable incurred costs (such as conference room bookings, hotel reservations, or travel costs) must be paid by the participant. These costs will be shared when required.

4. Non-refundable Costs

Certain costs, including but not limited to venue bookings, accommodation reservations, and third-party services, are non-refundable. These costs will be passed on to the participant / organiser if a course is rescheduled or cancelled within the specified time frame highlighted above.

5. Course Delivery and Content

We reserve the right to modify course content, instructors, or dates if necessary. In the unlikely event of a course cancellation by us, participants will be offered an alternative course or a full refund. PH-Partners will not be held liable for any resulting losses.

6. Force Majeure

We shall not be held liable for any failure to deliver the course due to circumstances beyond our control, including but not limited to natural disasters, governmental restrictions, or other events outside our reasonable control.

7. Participant Conduct

Participants are expected to behave professionally and respectfully during the course. We reserve the right to remove any participant from the course for disruptive behaviour without refund.

• On-Site Course Bookings and Cancellations

A customer specific / on-site course is considered booked when confirmation has been provided by email or upon receipt of a purchase order.

Customer-specific on-site courses are subject to the following cancellation charges once booked:

• 25% of the course fee if cancelled at any time after booking

• 50% of the course fee if cancelled within two months of the agreed delivery date

• 100% of the course fee if cancelled within three weeks of the agreed delivery date

OH-Partners will always seek to support course re-scheduling where feasible, minimising cancellation fees to those only already incurred.

Section 3: Course Terms Non-Disclosure

1. Introduction

This Non-Disclosure Agreement ("Agreement") is entered into between OH-Partners Ltd ("Company") and the participant ("Participant") attending the training course ("Course"). The purpose of this Agreement is to protect confidential information shared during the Course.

2. Definition of Confidential Information

For the purposes of this Agreement, "Confidential Information" includes, but is not limited to:

• Training materials, methodologies, and course content
• Proprietary business strategies, client information, and internal processes (Including client spefific)
• Trade secrets, research, and development information
• Any discussions, case studies, or shared knowledge that is not publicly available

3. Obligations of the Participant

By participating in this course, the participant agrees to:

• Keep all Confidential Information strictly confidential and not disclose it to any third party.
• Use Confidential Information only for personal learning and professional development.
• Not reproduce, distribute, or create derivative works from any course materials without prior written consent from OH-Partners Ltd.
• Take reasonable measures to prevent unauthorised access to Confidential Information.

4. Exclusions

Confidential Information does not include information that:

• Is publicly available or becomes publicly available through no breach of this Agreement.
• Is received from a third party without an obligation of confidentiality.
• Is independently developed by the Participant without reference to the Confidential Information.

5. Duration

This Agreement remains in effect during the Participant's involvement with the Course and for a period of 2 years following course completion.

6. Breach of Agreement

If the Participant breaches this Agreement, OH-Partners Ltd reserves the right to:

• Take legal action to prevent further disclosure.
• Seek damages or other legal remedies available under the law.
• Exclude the Participant from future courses or professional engagements.

Section 4: Health and Safety Policy

1. Health and Safety Intent

OH-Partners Ltd is fully committed to ensuring the health, safety, and welfare of all employees, contractors, clients, and visitors engaged in our business activities. We believe that maintaining a safe working environment is fundamental to our success and a shared responsibility of all individuals within the organisation. Our intent is to:

• Prevent workplace accidents, injuries, and ill health through proactive risk management.
• Comply with all applicable health and safety legislation, including the Health and Safety at Work Act 1974.
• Continuously improve our health and safety performance through training, communication, and regular review of our policies and procedures.
• Foster a strong safety culture where all individuals are encouraged to identify hazards and contribute to a safer work environment.

2. Scope

This policy applies to:

• OH-Partners Ltd employees, contractors, and temporary workers
• Clients, suppliers, and visitors attending our premises or events
• Activities conducted at OH-Partners Ltd premises, client sites, exhibitions, and external training venues

3. Responsibilities

3.1. OH-Partners Ltd Management

• Ensure compliance with the Health and Safety at Work Act 1974 and all relevant regulations
• Provide adequate health and safety training and resources
• Conduct risk assessments and implement control measures
• Maintain safe premises and ensure safe use of equipment
• Investigate incidents and take corrective actions

3.2. Employees and Contractors

• Follow all health and safety guidelines and procedures
• Use equipment safely and report any defects or hazards
• Participate in safety training as required
• Report accidents, near misses, and unsafe conditions immediately

3.3. Visitors and Clients

• Comply with safety instructions provided by OH-Partners Ltd staff
• Use equipment only under supervision (where applicable)
• Report any safety concerns to OH-Partners Ltd personnel

4. Risk Assessments and Control Measures

OH-Partners Ltd conducts risk assessments for all work activities to identify potential hazards and implement necessary control measures. Key areas of risk assessment include:

4.1. Sales and On-Site Visits

• Employees must assess site-specific hazards before visiting client premises
• Use of appropriate personal protective equipment (PPE) when required
• Safe handling of materials, tools, and demonstration products

4.2. Equipment Demonstrations

• Equipment must be checked for safety before demonstrations
• Only trained personnel may conduct demonstrations
• Clients and attendees must be briefed on safety procedures
• First aid measures must be available on-site

4.3. Training Courses

• Training venues must comply with health and safety regulations
• Fire safety and emergency procedures must be communicated to participants
• All equipment used in training must be regularly inspected
• Accessibility requirements must be considered and accommodated

4.4. Exhibitions and Events

• Exhibition spaces must be set up safely with clear access routes
• Equipment must be securely installed to prevent accidents
• All staff must be briefed on emergency procedures at the venue
• Electrical safety checks must be conducted for all powered equipment

4.5. OH-Partners Ltd Premises

• Regular maintenance and safety inspections of the workplace
• Fire safety equipment and procedures in place
• Safe storage and handling of hazardous materials (if applicable)
• Provision of first aid facilities

5. Emergency Procedures

OH-Partners Ltd ensures that emergency response plans are in place for all locations where business activities occur. These include:

• Fire evacuation procedures
• First aid response and trained personnel
• Incident reporting and investigation

6. Training and Communication

• All employees receive health and safety training relevant to their roles
• Additional training is provided for high-risk activities (e.g., equipment handling, first aid, fire safety)
• Safety information is communicated regularly through meetings and updates

7. Reporting and Incident Management

• All accidents, near misses, and hazardous conditions must be reported immediately
• An investigation will be conducted, and corrective actions will be taken
• Reports will be reviewed periodically to improve safety practices

8. Compliance and Review

This policy complies with the Health and Safety at Work Act 1974, the Management of Health and Safety at Work Regulations 1999, and other applicable UK health and safety laws.

OH-Partners Ltd will review this policy annually or whenever necessary to ensure continued effectiveness and compliance with regulations.

Section 5: Equality and Anti - Discrimination Policy

Equal Treatment and Anti-Discrimination Intent OH-Partners Ltd is committed to fostering a culture of equality, respect, and fairness for all individuals associated with our business. We believe that every person has the right to be treated with dignity and without prejudice.

Our intent is to:

• Promote a work and business environment where discrimination, harassment, and victimisation are not tolerated.
• Ensure equal opportunities for all employees, clients, contractors, and stakeholders regardless of personal characteristics.
• Proactively identify and eliminate barriers to inclusion within our workplace, services, and training programs.
• Uphold the principles of fairness, diversity, and respect in all aspects of our business operations.

1. Scope This policy applies to all employees, job applicants, contractors, clients, and any individuals engaging with OH-Partners Ltd. It covers all aspects of employment, training, promotions, working conditions, business relationships, and service provision.

2. Legal Framework

This policy complies with the Equality Act 2010 and all other applicable UK laws. OH-Partners Ltd is committed to preventing discrimination and ensuring equal opportunities regardless of:

• Age
• Disability
• Gender identity or expression
• Marriage or civil partnership
• Pregnancy or maternity
• Race, nationality, or ethnic background
• Religion or belief
• Sex
• Sexual orientation

Discrimination can take various forms, such as direct discrimination, indirect discrimination, harassment, victimisation, and failure to make reasonable adjustments.

3. Commitment to Equal Treatment OH-Partners Ltd will ensure that:

• Ensure that recruitment, promotion, and training opportunities are based on skills, qualifications, and merit.
• Provide a work environment free from discrimination, harassment, and victimisation.
• Ensure equal access to opportunities, training, and career progression.
• Provide reasonable accommodations for employees and clients with disabilities.
• Promote inclusive practices in all business interactions, including sales, training courses, and events.

4. Inclusion in Training Courses OH-Partners Ltd is committed to ensuring that all training courses are inclusive and accessible to all participants. To support this commitment:

• All training courses will be designed to be accessible to all participants, regardless of ability.
• OH-Partners Ltd will provide reasonable adjustments, such as assistive technology, accessible course materials, and venue accommodations.
• Training content will be inclusive, free from bias, and promote diversity.
• Audio-visual and other accessibility accommodations will be provided upon request, including captioning, transcripts, and assistive technology.
• Course materials will be designed to be accessible to individuals with visual, auditory, or other disabilities.
• Training venues (including virtual platforms) will comply with accessibility standards to ensure equitable participation.

Participants requiring adjustments should notify OH-Partners Ltd in advance so that appropriate accommodations can be arranged. Where suitable adaptations cannot be made in time, the participant will be offered a alternative course of a full refund.

5. Reporting Discrimination If an individual experiences or witnesses discrimination, they are encouraged to report it through one of the following channels:

• Line Manager: Employees should report concerns to their immediate supervisor or manager.
• Directors: All employees, customers and or stakeholders can report their concerns to one of the registered company directors.

All reports will be taken seriously and handled with discretion. No individual will face retaliation for raising a genuine concern.

6. Investigation Process Upon receiving a discrimination complaint, OH-Partners Ltd will:

• Acknowledge receipt of the complaint within 3 working days.
• Conduct a fair and impartial investigation, gathering relevant evidence and statements.
• Take appropriate action based on findings, which may include disciplinary measures or mediation.
• Provide feedback to the complainant on the outcome of the investigation, where appropriate.

7. Responsibilities

• Management: Ensure compliance with equal treatment laws, provide training, and take corrective action when required.
• Employees and Contractors: Treat all colleagues and stakeholders with fairness and respect, and report any concerns.
• Trainers and Sales Representatives: Ensure that courses, product demonstrations, and events are conducted inclusively and equitably.

8. Consequences of Discrimination Any employee or stakeholder found to have engaged in discrimination, harassment, or victimisation will face appropriate disciplinary action, up to and including termination of employment or contract.

9. Legal Framework This policy complies with the Equality Act 2010 and other applicable UK laws. OH-Partners Ltd is committed to upholding the highest standards in non-discrimination and equal opportunity practices.

10. Monitoring and Continuous Improvement OH-Partners Ltd will regularly review and update this policy to ensure its effectiveness. Feedback from employees, clients, and stakeholders will be used to improve equal treatment practices.

Section 6: Data Protection Policy

1. Introduction

OH-Partners Ltd is committed to protecting the personal data of employees, clients, suppliers, and all stakeholders in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy outlines how we collect, process, store, and protect personal data to ensure transparency and accountability.

2. Scope

This policy applies to all employees, contractors, and third parties who handle personal data on behalf of OH-Partners Ltd. It covers all personal data, whether held electronically or in paper format.

3. Principles of Data Protection

OH-Partners Ltd adheres to the following data protection principles:

• Lawfulness, Fairness, and Transparency: Personal data is processed lawfully, fairly, and transparently.
• Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes.
• Data Minimisation: Only necessary data is collected and processed.
• Accuracy: Personal data is kept accurate and up to date.
• Storage Limitation: Data is retained only as long as necessary for its intended purpose.
• Integrity and Confidentiality: Data is securely stored and protected from unauthorised access.
• Accountability: OH-Partners Ltd is responsible for compliance with data protection laws.

4. Lawful Basis for Processing

We process personal data under the following legal bases:

• Consent: Where individuals have given explicit consent.
• Contractual Necessity: When processing is necessary for fulfilling a contract.
• Legal Obligation: When required by law.
• Legitimate Interests: When processing is necessary for the company’s legitimate interests and does not override individual rights.

5. Data Collection and Use

OH-Partners Ltd collects personal data for the following purposes:

• Employee administration and payroll
• Customer relationship management
• Supplier and contractor management
• Marketing and communication (where consent is given)
• Compliance with legal and regulatory obligations

6. Data Subject Rights

Under the UK GDPR, individuals have the following rights:

• Right to Access: Request access to personal data held about them.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request deletion of personal data under certain conditions.
• Right to Restrict Processing: Request limitation of processing in certain circumstances.
• Right to Data Portability: Request transfer of personal data to another organisation.
• Right to Object: Object to processing based on legitimate interests.
• Rights Related to Automated Decision Making: Challenge automated decisions affecting them.

Requests to exercise these rights should be submitted to Christopher@OH-Partners.co.uk. Responses will be provided within one month in compliance with UK GDPR.

7. Data Security Measures

OH-Partners Ltd implements appropriate security measures to protect personal data, including:

• Encryption and secure storage of data
• Access controls and authentication mechanisms
• Regular data protection training for employees
• Procedures for data breach response and reporting

8. Data Sharing and Third Parties

OH-Partners Ltd may share personal data with third parties, including:

• Service providers and subcontractors (where necessary for business operations)
• Regulatory authorities (where required by law)
• External auditors and professional advisors
• All third-party data processors are required to comply with data protection laws and enter into data processing agreements where necessary.

9. Data Retention

Personal data is retained only as long as necessary for business or legal purposes. Data will be securely deleted or anonymised once it is no longer required.

10. Data Breach Management

In the event of a data breach, OH-Partners Ltd will:

• Assess the nature and impact of the breach
• Take immediate steps to mitigate risks.
• Notify affected individuals and the Information Commissioner’s Office (ICO) within 72 hours if required.
• Review and improve security measures to prevent recurrence.

11. Compliance and Training

All employees must undergo data protection training and comply with this policy. Non-compliance may result in disciplinary action.

12. Contact and Complaints

For any data protection queries or complaints, please contact Christopher Daniel (Christopher@OH-Partners.co.uk). Individuals also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Section 7: Money Back Guarantee, Courses

1. Introduction

At OH-Partners Ltd, we are committed to providing high-quality training courses that deliver value to our participants. We stand by the quality of our courses and offer a money-back guarantee under specific conditions to ensure customer satisfaction.

2. Scope

This guarantee applies to all courses provided by OH-Partners Ltd, whether delivered in-person, online, or through blended learning methods.

3. Eligibility for a Refund

Participants may be eligible for a full or partial refund under the following conditions:

• Cancellation by OH-Partners Ltd: If a course is cancelled by OH-Partners Ltd for any reason and no suitable alternative is offered, participants will receive a full refund.
• Course Dissatisfaction: If a participant is dissatisfied with a course and wishes to request a refund, they must provide a written explanation outlining their concerns within 7days of course completion.
• Non-Attendance Due to Exceptional Circumstances: If a participant is unable to attend due to extenuating circumstances (such as medical emergencies), they may request a refund or reschedule their course attendance. Supporting documentation may be required.

4. Refund Request Process

To request a refund, participants must:

• Submit a written request via email to Hello@OH-Partners.co.uk within the specified timeframe.
• Provide proof of course enrollment and payment.
• Clearly state the reason for the refund request.
• Attach any relevant supporting documents (if applicable).

5. Refund Decision & Processing Time

Refund requests will be reviewed within 14 working days of submission.

OH-Partners Ltd reserves the right to offer alternative solutions, such as course credit or rescheduling.

If a refund is approved, funds will be processed within 7 working days via the original payment method.

The final decision on all refund requests rests with OH-Partners Ltd.

6. Exclusions

Refunds will not be granted in the following cases:

• The participant failed to attend without prior notice.
• The refund request is submitted beyond the eligible timeframe.
• The participant has not behaved professionally or respectfully during the course.
• The participant failed to meet course requirements (e.g., did not complete required assessments or materials).
• The course has been fully accessed or completed in the case of digital courses.

7. Amendments & Policy Review

OH-Partners Ltd reserves the right to amend this policy at any time. Updates will be communicated on our website and/or via direct communication with course participants.