OH-Partners Ltd Complaints Policy

  1. Purpose OH-Partners Ltd is committed to providing high-quality services and maintaining high standards of customer satisfaction. We value feedback, including complaints, as an opportunity to improve our services and address any concerns effectively and fairly.
  2. Scope This policy applies to all clients, customers, suppliers, and stakeholders who wish to make a complaint regarding any aspect of OH-Partners Ltd.’s services, operations, or staff conduct.
  3. Definition of a Complaint A complaint is any expression of dissatisfaction, whether justified or not, about our services, employees, policies, or processes. Complaints may include, but are not limited to:
    1. Poor service or product quality, Unprofessional conduct by an employee, Delays in service delivery or Breach of company policies or contractual obligations
  1. How to Make a Complaint Complaints can be submitted through the following channels:
    Email: Hello@OH-Parnters.co.uk
    Telephone: 0121 285 20 40
    Postal Mail: OH-Partners Ltd, 4th Floor Office, 205 Regent Street, London, England, W1B 4HB

  2. All complaints should include:
    The complainant’s full name and contact details
    A clear description of the complaint
    Relevant supporting documents (if applicable)
    The preferred resolution (if applicable)

  3. Complaints Handling Process Upon receipt of a complaint, the following process will be followed:
    Acknowledgment: The complaint will be acknowledged within 3 working days of receipt.
    Investigation:
    A designated team member will review and investigate the complaint.
    Further information may be requested from the complainant if necessary.
    The investigation will typically be completed within 10 working days.

    Resolution & Response:
    A formal response outlining the findings and any corrective actions will be provided.
    If the complaint is upheld, OH-Partners Ltd will take appropriate remedial action.
    If the complainant is unsatisfied with the outcome, they may escalate the complaint as per the appeals process below.

  4. Appeals Process If the complainant is not satisfied with the resolution, they may request a review within 7 working days of receiving the response. The appeal should be submitted in writing to Christopher Daniel (Christopher@OH-Partners.co.uk).
    A further review will be conducted, and a final decision will be communicated within 14 working days.

  5. Legal Framework & Arbitration All complaints and dispute resolutions will be governed by the laws of England and Wales. Should any dispute remain unresolved following OH-Partners Ltd.’s final decision, either party may seek arbitration or legal recourse in accordance with English law.

  6. Confidentiality & Data Protection All complaints will be handled confidentially, and information will only be shared on a need-to-know basis. OH-Partners Ltd is committed to complying with data protection laws in handling complaint records.

  7. Continuous Improvement OH-Partners Ltd will regularly review complaints to identify trends and areas for improvement. Lessons learned from complaints will be used to enhance our services and policies.

  8. Contact Details For any questions regarding this policy, please contact: Christopher Daniel (Christopher@OH-Partners.co.uk)